Tech Supports & Links to Software Drivers

Software Drivers, Tech Support & RMA Request

PSI will support the products we sell. Please be sure to have your sales # on the receipt or invoice before contacting us so we can locate your record and properly assist you. In case the problem is out of our hand, we will refer you to the manufacturer's tech support.

The best way to contact us is by filling out the request form(s) below or send us an e-mail with your sales# on it along with a detailed description of problem encountered. We will normally reply within a couple hours during workdays if not immediately.

SOFTWARE DRIVER UPDATES

PSI / OEM PRODUCTS	WHAT TO DO
PSI Parallel port reader, model Filmate (PICA & PISA)	Please click here to download a new driver version Win 95, 98, NT4, 2000 & Me
PSI All USB FlashReaders Models UIxxxx	Please click here to download a new driver version 6.5 for Win 98, 2000, Me & XP. For Mac driver, please go to here. Your may see warning language when installed under Win XP. Just ignore it and continue to install. It will work.
PSI PCI-interfaced readers (PCD-xxxE or PCD-RP-xxxE) using Elan driver	If you encountered installation problems and if your driver version is older than Ver. 5.04, please please click here to request support. We then will point to a location for you to download a new driver. If you use Compaq Deskpro EN, EN (SFF) and EN (SFF-v) Series computers, you need to upgrade your BIOS (686P2/P3ROM) from http://www.compaq.com/ For some Compaq computer models, if you encounter problem installing the card reader, please try to move the PCI card to #3 slot from the CPU (#1 slot is the next choice). This may help resolve some of the problems. If you need or tech support for installation of PC card readers, please click here.
PSI PCI-interfaced readers (PYD-RP-xxxS, PCD-TP-202S or PCD-RP-xxxS) using Softtex driver	If you encountered installation problems and if your driver version is older than Ver. 1.3, please please click here to find the updated driver and installation procedures.
Actiontec PCI-interfaced readers (PC750)	If you need DOS, Win 3.1, NT and/or Win 2000 drivers, please send e-mail request along with your order/receipt number to psi@psism.com. We then will point to a location for you to download a new driver. You may contact manufacturer at http://www.actiontec.com .
PCMCIA single port serial I/O card (PCA-SER1) and dual port card (PCA-SER2)	There is a driver for Win 2000 & XP. You may feel free to download at http://www.argosy.com.tw/. For PCA-SER2, you can use the Win 2000 driver for Win XP.
PCMCIA SRAM cards and/or linear flash cards	If you need Win 95, 98, Me & 2000 drivers to read/write these cards in a PC card slot, please go to here to request the driver. Some brands of SRAM and linear flash cards (with 2KB attribute) will work under Win XP automatically. Sorry, we can only supply to our customers. BTW, if the SRAM and/or linear flash cards were not purchased from us, we can't guarantee their compatibility with the Windows!

TECH SUPPORT LINKS

For the following products, please go to the manufacturer/importer's sites to seek drivers & support:

For EXP Computer brand PCMCIA fax modems, ethernet cards, CD-ROMs, CD-RWs, external hard drives, etc., please contact http://www.expnet.com/.
For ActionTec brand PCMCIA PC card readers, fax modems, ethernet cards, modem with ethernet cards, SCSI cards, etc., please contact their tech support at (719)884-8300. For Actiontec PC750 PC card reader, you can find support at http://www.actiontec.com/support/readers/pc750.html
For Plustek scanners, please go to http://www.plustek.com.
For WinTime Paint-Pal Tablet cordless pen input systems, please go to http://www.wintime.com.tw.

For other tech support issues, please fill out the form in the next section. For pre-sale questions, please send an e-mail to support@psism.com.

REQUEST OF TECH SUPPORT & RMA (Return Merchandise Authorization)

A. Tech Support and/or RMA for PCMCIA card readers:

Before you request tech support and/or RMA, please read the following notes.

1. The PCI card readers (model PCD-xxxxx) are Windows XP compliant. You should not install software driver on the diskette for them under Windows XP. Just install the hardware and reboot your PC. Your PC should automatically find the reader and configure the driver for it. If you already installed the driver on the diskette or CD, be sure to remove it completely, otherwise, the readers will not work under Win XP.

2. If your Win 2000 PC is asking for "PCMCIA MTD-0002" drivers when a PC card is inserted in one of the slots, your PC is missing drivers for the PCMCIA cards. The suggestions in the following page will help you resolve your PC's problems. ( http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q274509& ). A new BIOS upgrade may also resolve the problems.

3. For PCD-RP-xxxE, PCD-RP-xxxS & PYD-RP-xxxE card readers, please click here for updated installation procedures. Under Windows 2000, you must set up driver first and then plug device into PCI socket of motherboard.

4. For PCD-RP-xxxS or PYD-RP-xxxS card readers using Softtex driver, if you are using ver 1.0 driver under Win 2000, your system may halt after the installation. You need to change an updated ver. 1.1 or 1.3 driver. Please click here and fill out the the form and make sure you spell out that you are requesting the new Softtex driver in the comment box.

5. Some motherboards (even for new PCs) need to have the BIOS upgraded in order to have their USB ports and PCI slots working properly. We strongly suggest that you upgrade the BIOS if you encountered installation problem.

6. If you believe your reader was installed successfully (please verify this in the Control Panel/Device Manager on your PC) but your PC can not detect the insertion of a PC card or can not access the card, your PC may be out of system resources. Please do the following steps.
    a. Remove a couple unnecessary peripherals from your PC to release the resources.
    b. If the above step still did not do it, please upgrade your motherboard's BOIS.
    c. If you are using an SRAM or a linear flash card, please go to step 7 below.

7. Only the ISA and PCI PC card readers will support the SRAM and linear flash cards under Windows. You need a Windows driver in order to access the cards. To request a driver, please go to here.

8. If you do need to request tech support for your PC card reader, please click here.

B. For tech support & RMA for products other than PCMCIA card readers:

If installation problem arises and you need tech supports or if you need to request an RMA (return merchandise authorization) after consulting with the Tech Support, please click here to fill out the RMA request form. DO NOT forget to leave your e-mail address!. Make sure to provide detailed description of problem encountered and include your sales/invoice number and e-mail address.

All claims of damage or error in shipping must be made within 5 days of receipt. It is up to PSI and/or its supplier to determine if refund or replacement will be granted. All returns without an RMA number will be refused. Request for RMA for return/refund will only be accepted if it is within 21 days from the sales date. (After that, you need to contact with the manufacturer or vendor for exchange, if defective.) RMA for credit/refund may be subject to 15% restocking fee! Shipping costs are not refundable. Special order items are not refundable!

TO ORDER OR INQUIRE

For pre-sale inquiries, please e-mail us at psi@psism.com or call (301) 572-2168.
To place an order, please go to http://www.psism.com/order.htm. We accept Visa, MasterCard, and American Express as well as government, corporate and university POs. COD payments and International orders are also accepted but there may be additional fees.

Please click here to order or view our ordering information page.